Spoke to customer care again and they wouldn’t do this.
He advised to take a refund and keep the lounge. I flew to Perth in June and went to see Larry in Myaree to explain what was happening and how I was getting no where with customer service. I was made to feel like my request was ridiculous and management wouldn’t even entertain the idea.
#Couch creaks update#
When I called back for an update I was told management would not agree to cover freight but would still swap, which I did not agree too since freight for the faulty lounge and the replacement would leave me out of pocket $500 or more. Was told yep we’ll swap it and cover freight to our town. I wanted our two seater to be replaced so it would recline properly. Read more time I rang which was about every 2 weeks at this stage sometimes more often. By the end of April I discovered a fault on one of the recliners and straight away submitted a warranty claim on their online portal.įor months I was chasing a resolution with them. We paid for freight from Perth 1200kms north and received the lounges mid April. He explained Plush had customers who lived up north like us and Plush serviced their warranty claims with no issue which put our mind at ease. We bought a two piece lounge suite in December 2021 from Larry at Myaree and it was a great experience. Avoid this company of con artists at all costs (and the costs will be huge)! Small claims and the ACCC is the next step seeing as they don't allow reviews on their social media sites. Not once have they contacted us to follow up. And so for months you'll keep sitting on a rubbish sofa that's ruining your back and spend hours chasing up the care team with zero response. Apparently there are no Manager positions at Plush because you are not allowed to talk to a Manager. So for weeks you'll keep on chasing and chasing Plush's "customer care" team, one person will say you'll get a refund then another will say possibly only minor repairs will be covered. Of course they'll argue that the contractor is independent but they also use the same contractor for all of their inspections, so he's doing well keeping Plush's business!! Regardless, there shouldn't be ANY issues with a brand new custom-made sofa with all of the premium options. Read more s of chasing them, will send an "independent contractor" to assess the faulty sofa, who will agree with all the major issues during the inspection, then later write in the report that only minor issues were identified and no refund will be issued. The premium fabric that the salesperson talked you into will start pilling after 2 weeks, despite paying extra for the 5 year fabric protection warranty. The lumbar section will have zero support and destroy your back whilst the upper back rest will be rock hard. The springs will start to fall apart after a couple of weeks. You will wait 4 months for your $4500 sofa to arrive, it will feel nothing like in the showroom. Worst craftsmanship and after-market service I have ever encountered. I already face the issue of a mismatched leather couch because the original back covers aren’t the same dye lot as the ones that have arrived. I have no confidence in Guardsman repairing the couch as it is likely with a missing seat cover that I will be asked to wait for another which will be from another dye lot. I have waited patiently and long enough for my couch to be repaired. So, after waiting 9 months in total two seat covers and thread arrived this week. After stating this wasn’t satisfactory I was finally up lined to a Manager -Supreet- who told me the items would arrive in 9 weeks. After suggesting I needed an arrival date I was advised the wait would be 22 weeks. In April of 2022 - 4 months later- when nothing had arrived I began calling Guardsman who told me they couldn’t advise when the covers and thread would arrive. They advised the 3 seat covers and thread would arrive in a few months. Read more not re-dye the areas that had been damaged, so Guardsman agreed to replace all bottom cushions, namely the chaise and two other seats with a cut and sew replacement. Guardsman sent out a technician who advised he could. Then my son sat on the couch with Bushman’s mosquito repellant on his legs and bleached our tan couch in all areas he touched.Īs I had purchased the Guardsman extended warranty I made contact and supplied all of the photographic evidence and documentation required to prove that all three seat covers had been ruined. Within 2 months some of the stitching (2 stitches) came undone on the chaise. Our Dane 3 seater modular sofa was gorgeous when it first arrived.
0 kommentar(er)
